Connection of other devices via Bluetooth with laptop. NO model complete model number, no serial #

[wva51]

Help with first no complete Model # and NO serial number listed under 

[Raqeeb26]

Hi @wva51 ,

Welcome to The HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand you're having trouble connecting a device to your HP laptop via Bluetooth. Since we don't have the specific model number

Please try these steps in order.

Step 1: Run the Windows Bluetooth Troubleshooter

This is the easiest and fastest way to let Windows find and fix common problems automatically.

Click the Start button and select Settings (the gear icon).

Go to System > Troubleshoot > Other troubleshooters.

Find Bluetooth in the list and click the "Run" button next to it.

Follow the on-screen instructions and see if it resolves the issue.

Step 2: Check "Services" to Ensure Bluetooth is Running

Sometimes, the service that controls Bluetooth can be accidentally stopped.

Press the Windows key + R to open the "Run" box.

Type services.msc and press Enter.

In the new window, scroll down and find "Bluetooth Support Service".

Right-click on it and select "Restart".

Right-click on it again, select "Properties," and make sure the "Startup type" is set to "Automatic".

Click OK and try to connect your device again.

Step 3: Check Device Manager (The Most Common Fix)

This is where you can check the driver, which is the software that lets your laptop talk to the Bluetooth hardware.

Press the Windows key + X and select "Device Manager" from the menu.

In the Device Manager window, look for "Bluetooth" and click the arrow next to it to expand the list.

If you don't see "Bluetooth" at all: Your laptop might not have Bluetooth, or it might be disabled in the BIOS. (This is less common).

Right-click on your Bluetooth adapter (it might be named "Intel Wireless Bluetooth," "Realtek Bluetooth Adapter," or something similar).

Now, try these two fixes in order:

Fix A: Update the Driver

Select "Update driver".

Choose "Search automatically for drivers". Windows will try to find a new driver.

Fix B: Reinstall the Driver (If updating doesn't work)

Right-click the Bluetooth adapter again and select "Uninstall device".

IMPORTANT: If you see a checkbox that says "Attempt to remove the driver software for this device," DO NOT check it.

Click "Uninstall".

After it disappears, restart your laptop. Windows will automatically find the hardware and reinstall a fresh driver. This fixes most connection problems.

Step 4: Check Power Management Settings

Windows sometimes turns off Bluetooth to save power, which can cause connection drops.

Go back to Device Manager (like in Step 3).

Right-click your Bluetooth adapter and select "Properties".

Go to the "Power Management" tab.

Uncheck the box that says "Allow the computer to turn off this device to save power".

Click OK and restart your laptop.

Hope this helps resolve your issue

.