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Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion x360 - 15-cr0037wm
Microsoft Windows 11

My laptop fan is constantly running and extremely loud. To the point where it was picked up during Zoom calls. It is clear of debris and shows no sign of overheating.  It appears as though my BIOS is up to date. I have tried all the suggestions of changing BIOS settings, however some videos I have seen show different options than I have. I cannot access HP Coolsense for whatever reason. All drivers appear to be up to date. All windows updates have been applied. I even took it apart to clean. I noticed that the fan was a little loose and perhaps vibrating causing the issue. I placed a very small piece of double sided tape to try and hold it down. Still no luck. I have no performance issues, it runs great when all updates have been applied.

 

Do I need to just try and buy a replacement fan? Or is there some last ditch software setting I can try to stop this?

15 REPLIES 15
HP Recommended

Hello @Sigler17 

Sorry to hear that you are having problems ... I would like to help you.

(1) Set "maximum processor percentage" in Windows to 98%

--->>> How to show or hide Minimum and Maximum Processor State in Power Options in Windows 11/10

 

(2Enable Ultimate Performance Plan in Windows 11

 

(3) Reboot Windows

(4Please report your results

HP Recommended

Even with these settings, it still runs loud, and constant.  

HP Recommended

Hello @Sigler17 

 

Let me check your basic system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

OS Name Microsoft Windows 11 Home
Version 10.0.22621 Build 22621
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name SIGLER
System Manufacturer HP
System Model HP Pavilion x360 Convertible 15-cr0xxx
System Type x64-based PC
System SKU 4ND14UA#ABA
Processor Intel(R) Core(TM) i3-8130U CPU @ 2.20GHz, 2208 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Insyde F.12, 6/4/2018
SMBIOS Version 3.0
Embedded Controller Version 73.19
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 8488
BaseBoard Version 73.19

Sigler17_0-1668471881641.png

 

HP Recommended

Hello @Sigler17 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.29 Rev.A9.8 MBAug 1, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3Reboot

(4Let BIOS be installed until it's completely done !

(5Download and install / update

HP Consumer ME Firmware Update

01 Rev.A7.7 MBJul 24, 2018Download

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

Download

Realtek RTL8xxx Bluetooth Drivers

1.9.1038.3008

Download

 

(6Restart Windows

(7Test your notebook

(8Please report your results

HP Recommended

Still no luck. BIOS seemed to update just fine. When I tried the Realtek downloads, all seemed to go well, but a black box with text popped up. I Just closed it out. Now that BIOS was updated, I went into the settings to see if I could control the fan. I could not. I still have the "fan always on" option disabled. The fan still continues to run all the time. 

 

Thanks for all your help.

HP Recommended

I rushed through this and I did nor create a restore point? Would that make a difference? I went ahead and created one in hindsight. Should I try all those steps again?

HP Recommended

Hello @Sigler17 

 

We need to check CPU and GPU temperature...

 

(1) Download and install and run

Popular HWiNFO Diagnostic Sofware

--->>> Send a screenshot showing the CPU and GPU temperature:

<Sensors>

 

ub6424_0-1668534539157.png


(2) Please report back

HP Recommended

Screenshot_20221115_120746.png

Screenshot_20221115_120828.png

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