Constant rebooting blue screen w/sad face and error message:hpsaapplauncher.exe - application error

[ShelleyLL]

Good Morning,

I am constantly getting a sad face on my computer, and it keeps shutting down in the middle of work sessions.  I checked my system using the myHP app, and everything checked out.  However, it keeps happening, and I now get this error "hpsaapplauncher.exe - application error".  All my hardware checked out.  Any help you can provide is appreciated with the following:

1.  Sad face and computer shutdown

2. hpsaapplauncher.exe - application error 

Thank you!

[A_Gayathri]

Hi @ShelleyLL,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the issues you're experiencing with your HP Pavilion Laptop. The sad face and constant reboots along with the "hpsaapplauncher.exe - application error" message can be quite frustrating. 

Here are some steps you can take to resolve these problems:
 

Update or Reinstall HP Support Assistant (HPSA):

• It's possible that the version of HPSA you have is causing conflicts. Uninstall the current version through the Apps and Features settings (not Control Panel), then reboot your laptop.
• After rebooting, download the latest version of HP Support Assistant from the HP website and install it​(.
• Make sure to check for updates in HPSA after installation to ensure everything is current​(.

Check for Windows Updates:

• Ensure that your Windows operating system is fully updated. Sometimes, compatibility issues arise when the software isn’t aligned with the latest Windows updates. Go to Settings > Update & Security > Windows Update to check for updates.

Run System Diagnostics: HP PCs - Testing for hardware failures

• Since you mentioned that the MyHP app showed everything checked out, consider running a complete hardware diagnostic again. Sometimes, intermittent issues can be missed on initial scans. You can usually find this option in the HP Support Assistant under the "My Devices" tab​.

Perform a Clean Boot:

• A clean boot can help you identify if background programs are causing conflicts. To do this:
  • Press Windows + R, type msconfig, and hit Enter.
  • In the System Configuration window, under the Services tab, check "Hide all Microsoft services," then click "Disable all."
  • Go to the Startup tab and click "Open Task Manager." Disable all startup items.
  • Reboot your laptop to see if the issue persists.

Restore or Reset Windows:

• If none of the above solutions work, you might consider restoring your system to a point before these issues start or, as a last resort, performing a reset. You can do this by going to Settings > Update & Security > Recovery

Refer to this document: HP Pavilion Laptop PC 15-eg1000 (43F51AV) User manaul

I hope this helps. 

Take care and have a good day.

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