01-20-2020 06:40 PM - last edited on 01-21-2020 11:53 AM by Arthur-c
I have an HP Laptop 15-DA0xxxx, **Edited that I can't disable the touchpad. This laptop is not under warranty. I also have a 15-DA0047NR that is in Warranty. It is the same model as the one out of warranty. If I call HP support to help with this they will charge me. I was able to get the warranty laptop to accept the the "disable the touchpad when an external USB mouse is attached" using HP phone support but not on the out of warranty laptop. All your online instructions ask me to do things that I don't have or see at all. There are no options to "disable the touchpad when an external USB mouse is attached". It is a Synaptics SMBus Touchpad. The edit was caused by my right palm activating the touchpad. I need to stop this from happening!
Solved! Go to Solution.
01-23-2020 12:05 PM
@tmagic650 Welcome to HP Community!
I understand that you would like to disable the touchpad.
Do not worry. I will try to fix the issue.
Follow the below steps and you'll be good to go 🙂
On some touchpads, you can turn on or off the Touchpad by double-tapping in the upper left corner of the Touchpad. Double-tap to turn the Touchpad on, repeat to turn the Touchpad off.
Figure : Touchpad On/Off Switch
Perform a hard reset by following the steps in the HP document Performing a Hard Reset or Forced Reset (in English). A hard reset clears the driver's instructions. Your computer rereads all instructions from the drivers and software stored in the Operating System which can solve some problems.
Be sure you have the latest drivers for your Touchpad. Use the following steps to install the latest drivers.
Go to the HP Drivers and Downloads web page. Enter your computer model number and then click Go.
Select your computer model from the list of results.
Select your operating system from the drop-down menu and then click Next.
Scroll down to select the driver category Driver - Keyboard, Mouse and Input Devices.
Click the Download button next to the appropriate TouchPad or ClickPad driver. The file downloads to your Downloads folder
Open your Downloads folder and double-click to install the latest driver. Follow on-screen instructions to complete the installation.
More assistance available: https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/touch-pad/m-p/6797762
If the issue still persists, please reinstall the drivers and check.
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
01-23-2020 01:27 PM