Cursor automatic selection and keys misfunctioning

[Anoop35]

Processor AMD Ryzen 3 5300U with Radeon Graphics 2.60 GHz
Product ID 00356-24599-77974-AAOEM
System type 64-bit operating system, x64-based processor

Edition Windows 11 Home Single Language
Version 24H2
Installed on ‎27-‎05-‎2025
OS build 26100.4061

These are some of the abouts of my system 

Issue - 

what is the issue here , i am not sure , it just feels like glitches , my cursor is automatically selecting the wrong selection and also some of the keys are also not working properly felt like glitches or bugs , keys are properly functional but occassionally they are not performing correctly and when i press the windows key , the start menu should pop up and just remain there on the screen rather than just close immediately and also when i click on the taskbar for the wifi dropbox it sometimes didn't pop up or closes immediately.

steps already taken-

Resetted my pc 

sfc scannow in cmd 

and drive check scan in recovery mode command terminal

still the problem remains, can anyone help me with these

[Max3Aj]

@Anoop35, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Based on the issue you've described , cursor auto-selecting, intermittent key misbehavior, and UI elements like the Start menu or Wi-Fi dropdown not responding properly, it sounds like a combination of input device glitches and possible system-level UI responsiveness issues.

You've already done some great initial troubleshooting steps (resetting the PC, running sfc /scannow, and a drive scan), so let’s go a bit deeper.

Recommended Steps

Check for Driver Updates via HP Support Assistant

• Open HP Support Assistant (or download it from HP’s official site).
• Go to Updates and install all recommended drivers, especially for:
  • Touchpad/Mouse
  • Keyboard
  • Chipset
  • BIOS

Test in Safe Mode

• Boot into Safe Mode with Networking:
  • Press Win + R, type msconfig, go to Boot tab, check Safe boot, and restart.
• See if the cursor and keyboard behave normally. If they do, a background app or service might be interfering.

Create a New Local User Profile

• Go to Settings > Accounts > Other users > Add account.
• Create a local account and log in.
• Check if the issue persists. If not, your original user profile might be corrupted.

Disable Touchpad Temporarily

• If you're using an external mouse, try disabling the touchpad:
  • Go to Settings > Devices > Touchpad and toggle it off.
• This can help isolate if the touchpad is causing the erratic cursor behavior.

Check for Background Apps or Overlays

• Some third-party apps (like screen recorders, clipboard managers, or overlays) can interfere with UI elements.
• Try a clean boot:
  • Open msconfig, go to Services, check Hide all Microsoft services, then click Disable all.
  • Go to Startup tab > Open Task Manager > Disable all startup items.
  • Restart and test again.

If none of the above resolves the issue, it may be worth:

• Running HP PC Hardware Diagnostics (press Esc repeatedly at boot > F2 > Component Tests).
• Visiting an authorized HP service center for a hardware inspection, the service team will check and assist you. 
  Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - India | HP® Support
  (Select the country from the dropdown menu and enter the city name or pincode) 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support