07-19-2019 04:27 PM
My product number is: 2CS52EA#ABU
My keypad works fine when using it normally, but when I try to play a game like Fifa and connect a PS4 controller either with a wire or without and I go into the game, the controller does work but the laptop does not know whether to use the mouse pad or the controller, and the mouse cursor is automatically and constally going downwards but only when its in a game? When I am online or in Windows the cursor and pad are fine.
How do I just use the controller when I am within a game or how do I stop the cursor doing its own thing like that when in a game?
07-22-2019 12:09 PM
Thank you for posting your query on HP Community,
Let's start off by updating the Bios, Chipset, touchpad and graphics card drivers on your PC either from our HP support website, using this link or download it using HP Support Assistant.
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Keep me posted how it goes
Thank you and have a wonderful weekend
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
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