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Jack413
Level 2
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Message 1 of 2
89
Flag Post
HP Recommended

Cursor disappearing

Hp envy m6 p113dx
Microsoft Windows 10 (64-bit)

I have this issue concerning my cursor, for the past few days it has disappeared. Doesn't completely disappear, if i stop it is there but when it moves and sometimes stationary it is gone or it is gone and comes back quickly or "blinks". I have tried googling it and done what they ask, try function keys, reroll and reinstall driver but nothing works. Only thing that does work is a reboot and sometimes that doesn't work. What can I do to fix this, permanently?

 

Edit: seems when i use the touchscreen it triggers it, not sure if all the times it happened due to touchscreen.

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
42
Flag Post
HP Recommended

Cursor disappearing

@Jack413,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the cursor is disappearing randomly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you install all the Windows updates and check whether the issue is resolved.

 

Here is how it is done.

 

Open the Settings menu and go to Update & security > Windows Update. Click Check for updates to prompt your PC to scan for the latest updates. The update will be downloaded and installed automatically. Click Restart Now to restart your PC and complete the installation process.

 

If you continue facing the issue, the uninstall the touchpad driver from device manager and then download and install it from the below link.

 

https://support.hp.com/in-en/drivers

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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