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cdyke2 Honor Student
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Cursor doesn't activate or connect whebut jumps 1/2 inch down one inch one out of maybe ten times...

env 360
Microsoft Windows 10 (64-bit)

Envy 360 w/ windows 10 64 

The cursor is tapped with the touchpad, about 1 out of 7 times, instead of connecting, it jumps 1/2 inch directly below the desired link. It is sporadic but consistent and resetting the computer to factory settings changes nothing. This is the 2nd exact configuration of an Envy 360 as HP replaced the first one with my current model. Also 2 fingers up or down on the touch pad often instead of scrolling ZOOMS.... very annoying.

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Cursor doesn't activate or connect whebut jumps 1/2 inch down one inch one out of maybe ten times...

Hey there! @cdyke2,

 

Have you tried checking with an external mouse? Does the issue persist?

 

Please share the product number of the PC to assist you better.

 

Try the steps recommended below.

 

Control Panel -> Hardware & Sound -> Power Options -> Change Plan Settings (of current selected plan) -> Change Advanced Power Settings -> USB Selective Suspend Setting -> Disable (both)


Control Panel -> Hardware & Sound -> Power Options -> Change Plan Settings (of current selected plan) -> Change Advanced Power Settings -> PCI-Express -> Link State Power Management -> Disable (both)

 

Also, Try updating the BIOS, touchpad and chipset driver on the PC to the latest version using HP support assistant.

 

Refer this article to know more information about using the HP support assistant. Click Here

 

If the issue still persists after trying out the steps try the steps recommended below.

 

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

 

Refer this article to know more information about using the touchpad. Click Here

 

Lastly, try running a touchpad test from the component test under system diagnostics page and check if the hardware components are functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC. Click Here


Let me know if this helps! 
Have a pleasant day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

cdyke2 Honor Student
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Cursor doesn't activate or connect whebut jumps 1/2 inch down one inch one out of maybe ten times...

Thank you for trying to help me. I did try some of the things you suggested but no change.... I was given a replacement that is an exact configuration of the first one I ordered.... Same exact problem.  It was suggested I configure a different "Model" with the desired specifications I was hoping would make a good Video editing Laptop.  This is what I ordered. I'm getting these components in hopes the new computer will be a good fit for video editing.  Great News.... IT WORKS PERFECT! The girl at HP that helped me through this process... Sarah G. was Most helpful but we couldn't figure out a fix.  I ended up ordering the Spectre with even more power than the Envy and I'm glad I did even though another $400.00. Thank You again for trying to help.

HP Spectre x360 - 15t Touch Laptop
Product number: 4HG39AV
Serial # : 5CD9348FZH
Poseidon Blue
15.6" diagonal 4K IPS micro-edge WLED-backlit (3840 x 2160)
No DVD or CD Drive
512 GB PCIe® NVMe™ M.2 SSD
Full-size island-style backlit keyboard (Poseidon Blue)
McAfee LiveSafe™ 12 months - Save $50 instantly
Intel® 802.11b/g/n/ac (2x2) Wi-Fi® and Bluetooth® 5 Combo(MU-MIMO supported)
Office Software Trial
Windows 10 Home 64 ADV
HP TrueVision FHD IR Camera with Dual array digital microphone (Poseidon Blue)
6-cell, 84 Wh Lithium-ion Battery
Intel® Core™ i7-8750H (2.2 GHz, up to 4.1 GHz, 6 cores)+NVIDIA® GeForce® GTX 1050Ti with Max-Q design (4 GB)+ 16GB onboard
Absolute Home & Office, Four Year
HP Pen (dark ash silver)
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