• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-09-2024 05:42 PM

HP Recommended
Product: HP ENVY Laptop PC 13t-ba100 CTO
Operating System: Microsoft Windows 11

When I type in an email or using word, my cursor inexplicably jumps around when my hands are resting on the side of the mouse.  I called support (and I have an extended HP Care Pack Service warranty) and was told it was a third party application problem.  I wanted to send my laptop in to be looked at and I was told I could pay more money to a different department and they "might" be able to help.  I feel completely defrauded by HP when all I get is referrals to spend more money on what I imagine is another useless service.  

 

OUTRAGEOUS! I

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.