Customer Support and Service

[Markaster-45]

 Their customer service page(s) sent me into a feedback loop. My questions were not answered by FAQs and needed real assistance, which was not made available on their website at all. I found a number via google and called, although was quickly disconnected considering I didn't have an already opened case. I used my printer to print out orders for my business, and when it stopped functioning, we lost money and customers. The lack of professionalism from HP will absolutely be something I remember. They cost me time, energy, and valuable customers. I will not buy from them again.

[Irwin6]

Hi @Markaster-45,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the printer hardware and may need replacement.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support