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HP Recommended
HP Pavilion Notebook
Microsoft Windows 10 (64-bit)

This was posted in 2017:

Posted: ‎11-20-2017 02:18 PM
Product: HP Pavilion Notebook - 17-g133
Operating System: Microsoft Windows 10 (64-bit)

I just finished doing a clean install of Windows 10 Creators Fall edition. I then downloaded the file sp77575.exe (CyberLink PowerDirector ver 14.0.2.3309 Rev.B). 

When I run the file As Administrator, it unpacks itself in to c:\swsetup\sp77575 but does not auto-start the installation routine. Additionally, when I go to the above mentioned directory and try to run the Setup.exe file As Administrator directly, it does not begin the insallation routine either. 

I have tried re-booting the laptop before running the Setup.exe file, I have tried shutting the laptop down completely, then booting up to run the Setup.exe file and I have tried to install the previous version of the software as well. 

Any help in this area would be greatly apprecitated. 

********************************

Jan 2020, Same problem different computer, hard drive failed , replaced, and can not install CyberLink-PowerDirector sp77573 on computer.  Exact same thing tried as in previous post from 2017

2 REPLIES 2
HP Recommended

@ragriffithsr 

Hello,

CyberLink products require that Microsoft Visual C++ runtime packages are installed on Windows to run correctly.


Make sure that both the 32-bit (x86) and 64-bit (x64) versions of Microsoft Visual C++ 20xx below are installed on your computer before installing CyberLink PowerDirector.

Try installing CyberLink PowerDirector again.

In case of need, please do not hesitate to solicit us.

Best regards,:Wink:



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Made sure and ran all 5 C++ for x86 and x64 and it still does not run. You click on yes to make changes to hard drive and the screen goes back to where you started (the folder were setup.exe is located).  Windows 10 with latest updates run, including todays. No sign whatever that it was ever run. What now?

 

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