I am having the same problems that others have had and HP has not found a solution. My Dell DW316 external USB DVD Drive works fine with CD's. However when I try to load the included Cyberlink Media Suite 12 that is listed as compatable with Windows 10, the HP computer stops the install and gives an HP error message. As a result I cannot play DVD movies on this drive. I attempted alternate softwars and again the computer gives an HP Error Message preventing installation of other DVD player software. I would NOT have purchased this unit if I had known that some HP driver would stop the use of DVD media player software.
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