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- DNS Server not responding

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08-15-2017 04:51 PM
Just recieved this new computer at my school and need to use if for homework. Entered in site I need to access and it says DNS server can not be found. Ran diagnostics and it said DNS server isn't responding. Any tips?
08-16-2017 06:05 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
As I understand there's an issue with the DNS server as it isn't responding,
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
Did you check for any other HP Forum posts to help resolve your concern?
If you haven't, Here's a related HP Forums post that seems to have helped others: Click here for the steps.
Then try these steps in the order:
- Open command prompt window by clicking on Run –> cmd (run with administrator privilege)
- netsh int ip reset c:\resetlog.txt This will reset the ip
- type netsh winsock reset. This command will create a prompt to restart the computer, don’t restart now. This will help reset Winsock settings.
- Although resetting Winsock is not related to this error, this might be helpful in fixing other issues which can lead to this error.
- type ipconfig /flushdns This will help in flushing the stored DNS cache.
- Restart the computer and check if the issue is fixed.
Keep me posted,
If the information I've provided was helpful,
Give us some reinforcement by clicking the solution and kudos buttons,
That'll help us and others see that we've got the answers!
Good Luck.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
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