DVD Rom worked earlier this year but is no longer detected windows 10

[ShaWral]

I'm devastated. 

My DVD rom played movies earlier this year but now is "not detected"

The error message says Code 45

This was the same problem I've been having with my camera.

Somehow the camera began working again after trying to get HP to help me

I'm hoping the DVD Rom will  be detectable again within the next few days. 

I have a movie I want to show to my neighbors for a tenant gathering.

But I don't know what to do to make this happen.

Please help.

[Nal_NR]

Hi @ShaWral,

Welcome to the HP Support Community. 

I'd be glad to help you! 

To be able to answer you effectively, we need some information.

May I have the exact name and product number of the unit? Do not share any of your personal information such as serial, phone number, email ID, etc.

[ShaWral]

Hello,

[ShaWral]

My laptop information is as follows:

                 HP  Notebook - 17-ca0014ds

               Product # 5HV23UA

[Nal_NR]

Hi @ShaWral ,

Thanks for sharing the details. 

I'm sorry to hear you're having trouble rolling back your computer to an earlier point, especially when it was working well earlier this year for playing DVDs. Let's work through this together to try to resolve it.

• When you attempt to roll back your computer, are you receiving any specific error messages or codes?
• Do you remember making any recent changes, such as updates to software, drivers, or the operating system, that might have impacted your ability to roll back?
• Are you using the built-in Windows System Restore feature, or are you trying to restore using other backup methods?

Let's try these steps.

Verify System Restore Points:

• Open the Start menu and search for System Restore.
• Click on Create a Restore Point, then select System Restore from the dialog box.
• Check if any restore points are available. If none are listed, system protection might not be enabled.

Enable System Protection:

• If no restore points exist, enable system protection:
  • Go to the System Properties window, select the System Protection tab.
  • Choose the system drive (usually C:), click Configure, and ensure Turn on system protection is selected.

Attempt Safe Mode Rollback:

• Restart your computer and boot into Safe Mode:
  • Hold down Shift while selecting Restart from the Power menu.
  • Navigate to Troubleshoot > Advanced Options > Startup Settings, and choose Enable Safe Mode.
• Try running System Restore again from Safe Mode.

Check for DVD Player Software Issues:

• If the issue is specific to playing DVDs, ensure the DVD player software (e.g., Windows Media Player or VLC) is installed and updated. You might also need to reinstall or update the DVD drive drivers.
• Check Device Manager for any warnings next to your DVD drive.

Perform a Windows Reset (If Necessary):

• If rolling back isn’t possible and the issue persists, consider using the Windows Reset this PC feature:
  • Go to Settings > Update & Security > Recovery.
  • Select Reset this PC and choose whether to keep your files or remove everything.
  • This will reinstall Windows while resolving most software issues.

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[ShaWral]

Hi,

I followed your instructions and the error notice that I received is attached.

I am unable to roll back my computer.

The code 45 is still there when I go to device manager.

I t appears that the last time my Dvd-rom updated was 5/15/2024

[Nal_NR]

Hi @ShaWral ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!