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‎03-11-2020 06:36 AM

HP Recommended
Product: HP ProBook 650 G5
Operating System: Microsoft Windows 10 (64-bit)

This laptop is New. I have Office365 through my jobb. But problem activate because the preinstalled O365 always popup. No help in changing user to my workaccount.

How do I get fixed this?

1 person had the same question
3 REPLIES 3

‎03-11-2020 09:24 AM - edited ‎03-11-2020 09:25 AM

HP Recommended

I have had similar issues before when dealing with activating Office Professional Plus 2016 on a machine that came preinstalled with Office 365. You might just be dealing with two slightly different version of Office 365 causing the problem.

 

I advice first uninstalling Office 365 that came with the laptop then following the instructions from your company to install Office 365 their way.  However, when uninstalling I would use RevoUninstaller Free Portable with the most thorough level of leftover removal selected. Then make sure to remove all the left overs it discovers. Then reboot your PC and attempt to install Office 365 as instructed by your company.

 

You can download Revo Uninstaller Free Portable here: https://www.revouninstaller.com/start-freeware-download-portable

Search for Office and uninstall Office 365. At the end of the uninstall, it will ask you to do the left over cleaning.

 

Also be careful, you may need uninstall Office Windows apps that are installed by the factory too. But those are less likely to interfere with the PC version of Office 365.

 

Best of luck!

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‎03-12-2020 03:50 AM

HP Recommended

Sorry, but it poped up again

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‎03-12-2020 06:13 AM

HP Recommended

Can you please take a screenshot with the snipping tool of all the errors that are coming up. 

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