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01-14-2022 07:31 AM
Operating System: Microsoft Windows 10 (64-bit)
I purchased my laptop a year ago....and ever since it seems to be very slow and laggy...a perfect boot time requires about 5 to 10 mins. And then for it work properly another 20 mins. It is so frustrating. I have turned off all unnecessary start up apps and put the device on best performance yet it is lagging. I kind of hate working in my laptop these days but I have no other go.
2 REPLIES 2
01-14-2022 09:12 AM
This issue is often due to a failing drive.
So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.
If your PC is new enough to support UEFI, you can use these steps to test the HDD (Hard Disk Drive): http://support.hp.com/us-en/document/c00439024
If not, to check the HDD you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.
If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.
Please note that if your model has an SSD instead of an HDD, these diagnostics might not work properly.
I am a volunteer and I do not work for, nor represent, HP
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