DepEd Microsoft 365 office activation failed

[liz1112]

Department of education Philippines Microsoft365 office activation failed in my HP RYZEN series

[Raj_05]

Hi @liz1112,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're encountering issues with Microsoft 365 Office activation on your HP Ryzen series laptop in the Philippines, here are some steps you can follow to troubleshoot and resolve the problem.

Check Internet Connection: Ensure that your laptop is connected to the internet. A stable internet connection is necessary for the activation process.

Correct Product Key: Verify that you are entering the correct product key. Ensure that there are no typos or errors in the key.

Date and Time Settings: Make sure that the date and time settings on your laptop are accurate. Incorrect date and time settings can cause activation failures.

Firewall and Antivirus: Temporarily disable your firewall and antivirus software, as they may be blocking the activation process. Once activated, you can re-enable them.

Proxy Settings: If you are using a proxy server, ensure that your proxy settings are configured correctly. You may need to temporarily disable the proxy during activation.

Clear Activation Cache: Try clearing the activation cache on your system. You can do this by opening a command prompt with administrator privileges and running the following commands:

cd %ProgramFiles%\Common Files\Microsoft Shared\ClickToRun
officec2rclient.exe /update user updatetoversion=16.0.13426.20404

Repair Office Installation: Go to "Control Panel" > "Programs" > "Programs and Features," then find Microsoft Office in the list. Right-click on it and choose "Change," then select "Repair."

Update Windows: Ensure that your Windows operating system is up to date with the latest updates and patches.

Contact Microsoft Support: If the issue persists, it's advisable to contact Microsoft Support for assistance. They can provide personalized help and guidance for activation issues.

Check System Requirements: Ensure that your HP Ryzen series laptop meets the system requirements for Microsoft 365 Office. It's possible that your hardware or software configurations are causing activation problems.

If none of the above solutions resolve the issue, reaching out to the IT support department at the Department of Education in the Philippines or contacting Microsoft Support directly would be the next steps to get assistance tailored to your specific situation.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support