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carnifex
Level 1
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Message 1 of 4
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Solved!

Desktop icons and toolbar flicker in and out continuously.

HP Recommended
Pavilion 15-cc5xx
Microsoft Windows 10 (64-bit)

Hi,

 

My issue is my laptop home/desktop screen continues to flicker the icons and toolbar. They disappear for a second then reload back on, then it does it again continuously. 

 

I am able to use Chrome and do certain things, however the flickering continues. 

 

This started today after the laptop ran out of charge and shut down during use, I the. plugged it in and turned it back on to find this issue started. 

 

For the last two-three weeks I have had issues with the laptop not holding charge or needing to be charged for a longer time than usual, as well as running out of charge with little to no warning. I am curious if this is a battery-related issue but I have no computer knowledge at all. 

 

Thanks for any help! 

1 ACCEPTED SOLUTION

Accepted Solutions
carnifex
Author
Level 1
2 1 1 0
Message 3 of 4
Flag Post
HP Recommended

Hi, 

 

Thanks for the response! I ended up taking it to my local computer tech and he was able to help me. He said it was a ‘software issue’ so reset the computer. It’s fine now. 

 

Regards,

Carnifex

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Echo_Lake
HP Support Agent
HP Support Agent
26,710 26,644 1,256 1,297
Message 2 of 4
Flag Post
HP Recommended

@carnifex

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?

While you respond to that, let's try these steps: 

Firstly,  Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. If the issue persists, follow the next steps.

Perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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carnifex
Author
Level 1
2 1 1 0
Message 3 of 4
Flag Post
HP Recommended

Hi, 

 

Thanks for the response! I ended up taking it to my local computer tech and he was able to help me. He said it was a ‘software issue’ so reset the computer. It’s fine now. 

 

Regards,

Carnifex

View solution in original post

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Echo_Lake
HP Support Agent
HP Support Agent
26,710 26,644 1,256 1,297
Message 4 of 4
Flag Post
HP Recommended

@carnifex

Thank you for posting back.

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.


Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

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