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‎03-29-2018 03:07 AM

HP Recommended
Product: nq615av
Operating System: Microsoft Windows 10 (64-bit)

I cant find driver for  Digital Persona Finger Print Reader for windows 10.

2 people had the same question
1 REPLY 1

‎03-30-2018 03:23 AM

HP Recommended

Hi! @fouadkhoury, Thanks for stopping by the HP Support Forums!

 

I understand you have fingerprint reader issues with your laptop.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

 

As you mentioned you have issues using fingerprint reader on your PC.

 

Step 1: Uninstall the Fingerprint reader software.
Click on Ask Me Anything box beside the Start button.
Type Device Manager and open device manager from the search results.
Under the Biometric category, right-click on anything which is listed and select Uninstall.
Step 2: Restart the PC.
Step 3: Please download the latest Fingerprint reader software from this link.
Step 4: Install the software and configure your fingerprint.

 

Install the latest printer fingerprint drivers from this link: https://hp.care/2GCQW1v

 

Install the drivers in windows 10 compatibility mode.

 

1. Place the driver installation file on the Desktop.

2. Right Click the driver installation file and select Properties/Compatibility Tab. Select the appropriate options in from the list in the following image.

3. Click Apply/OK.

4. Right Click the file and select the Run As Administrator option to install.

 

If the issue still persists uninstall the fingerprint drivers from device manager and install the drivers using HP recovery manager and check if it helps.

 

Refer this article to know how to restore drivers using HP recovery manager.

 

Refer this article to know more information about using fingerprint reader on your PC. Link: https://hp.care/2GHA89B

 

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this works!

Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                               

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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