Directx/Geforce driver issues

[joe-hahn]

Hi HP community,

A couple of weeks ago I tried installing an old game via Steam (Sacred Gold). On the first start of the game Steam tried installing an old Directx version (D3D9); the installation crashed. I don't know if it's connected to this issue but the problems started piling up after this. I'm not able to open Geforce Experience (black screen) and I can't run some games like Guild Wars 2 and Valheim. Other games like Cyberpunk and Last Epoch work just fine. Funny enough, the game that presumably caused all of this works as well now...

Geforce Experience:

Guild Wars 2:

It wants me to ensure that DirectX 11 and a current graphics driver is installed 

Valheim:

Only white screen and no response. However, it works with Vulkan. 

I already tried the following fixes:

- installed all Windows updates (including optional)

- Dxdiag

- Dxwebsetup.exe

- Updated graphics driver

- Reinstalled graphics driver

- Deinstalled graphics driver via DDU and reinstalled after

- CMD as administrator: DISM.exe /Online /Cleanup-image /Restorehealth + sfc /scannow

- registry clean up via CCleaner

- Windows repair via iso medium

- complete reset of the Laptop

Nothing worked so far. Do you have an idea what could have caused this (instead of my assumption) and how to solve this issue?

Thank you in advance.

Kind regards,

joe-hahn

[Irfan_06]

Hi @joe-hahn,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop while playing games.

Follow the below steps to fix the issue.

A) Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC.

B) Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

C) Install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

D) If the issue still persists, uninstall and reinstall the games and the appications that do not work.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[IsaacCE]

Thank you so much!! I was having this issue for so long and could not figure out how to fix it