Disable Battery Care Function

[khkamran249]

Hey there,

I have been trying to troubleshoot a problem on my laptop, the battery works perfectly except for when it gets to around 82-84% where it then stops charging. HP support assistant says that the battery works perfectly, with and without charger until it gets to 84% where it then says the battery needs to be replaced. I was wondering whether there was a method to disable the battery care function so I can eliminate that as a possibility for this to occur for me. I have already looked in the bios and the only option were I think something like 100% 80% and like 50% or something like that (no disable option).

Thanks!

[ub6424]

Hello @khkamran249 

Sorry to hear that you are having problems ... I would like to help you.

(1) Enter BIOS

How to open the BIOS on your HP computer | @HPSupport

(2) Send screenshot of possible battery care options

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[khkamran249]

Hi there,

Thanks for the fast reply. Here are the details:

[ub6424]

Hello @khkamran249 

Please send screenshots of <Security> and <System Configuration>

[khkamran249]

sorry for that, her is the info you needed:

[ub6424]

Hello @khkamran249 

As desired to "disable" battery care, set the value to 100% ,save settings and exit BIOS.

Thus, there is no longer a limit and the battery can be fully charged.

I recommend using up the battery to 30% remaining capacity 1 to 2 times per month and then recharging it. Then it should last longer.

A healthy balance is recommended.

Read --->>> How to care for your laptop’s battery and extend its life

Kind regards

[ub6424]

Hello @khkamran249 

Now please < calibrate > your battery ...

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

(2) Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged ( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Reboot notebook

(8) Please report your results

[ub6424]

Hello @khkamran249 

After battery calibration is done please ...

(1) Download and install

HP Support Assistant (Microsoft Apps Store)

or

HP Support Assistant 9.19.52.0

(2) Start <HP Support Assistant>

- Run <Battery Check>

- Click on <Show advanced information>

--->>> Send screenshot

(3) Please report your results

[khkamran249]

No luck man, do you think I will need to replace the battery?

[ub6424 · Accepted solution]

Hello @khkamran249 

(1) Analysis

Full Charge Capacity: 45 WHr (64%)
Remaining Capacity: 37 WHr

The battery already has a few charging cycles, but it has lost significant capacity, so it needs to be replaced.

(2) You should follow the recommendation "Replace" from <HP> in any case !

--->>> So please replace the battery.

Kind regards