Disappointed with HP Support and Availability of options to raise a fault on the HP website

[CaptainFlymo]

Hi, I hope someone here can forward this to GB/United Kingdom Support or someone who can answer a question. Alternatively my next step will be to be ringing HP Head Office in the UK and raising issues with management about the lack of human contactable options when something is not working on the HP website.

I have tried to raise a Warranty Status Dispute 4 times, over the last week. The first occasion I believed I might have made a mistake when I received a response to the Warranty Dispute request from North America, Who Immediately closed the case with no options available to communicate or respond to their email. So I tried again, as they suggested, which they said I had chosen the US version not UK, which I checked and did the second time, the following day I receive again the same notification and the same closure of case from North America, stating use again the correct reporting link. This has carried on for another two occasions making 4 occasions where I have raised a dispute of warranty status on a Newly Purchased HP Renew item from a HP Supplier, raising it from within my UK HP Account which has selected UK Flag and region and language and so forth.

The fact that I cannot raise this issue with HP themselves is absolutely ridiculous, and I am certainly not going to pay a fee to raise an issue that is HP's fault not my own.

The amount of HP Equipment I have purchased for myself and my Clients over the years, 25 years of IT Consultancy, the recommendations to use HP that I always give and to come across the fact that I cannot get a simple support request made or a resolution to an issue like this without tearing my hair out going round and round in circles and a virtual assistant that is useless, is juts criminal.

I hope someone has access to a HP contact department that can forward this request for assistance on please.

[CaptainFlymo]

Just to add a valid point. That having Facebook and WhatsApp as alternative contact options is quite unreasonable. There are some of us that consider these Social Apps a very large security risk and vulnerability to systems such as Microsoft Windows and a medium that can be used to spread security vulnerabilities. I believe that it is likely that some Planned Maintenance that was occurring on the HP Support Web Pages from Friday the 19/04/24 which rendered the Warranty website and registration unreachable and down, with a notification page, has probably resulted in a misconfiguration resulting in a misdirection when using the "dispute this" link on the Check your Warranty or service status page. When looking at the HTML Source code of the Warranty Validation Form page it would appear that references HP.com & us_en in the contents but not the UK or gb_en

Hopefully someone might look into this and resolve