Display Drivers Issues

[Tolukuks]

Hi. I recently bought a laptop, hp g5. I did the windows installation, but I anytime I try to use the laptop, it just goes blank (Video tdr error).

Please do I need to update any driver? If so, what driver and how can I download the update? Thank you.

[Mitesh24]

Can you tell me your Model no. please?  Don't upload any serial no. here!   

Example of model no. - HP Envy 15 k204 TX   What' yours?

You can search the Graphics Card driver manually here : - https://support.hp.com/us-en/drivers 

or just tell me the info I asked. I'll search for you... 🙂

[iomare]

Hi,

Are you able to boot into Windows, or does it go blank before booting into Windows.

You will need to supply the full model or product number of your PC so that we can look at the specs, If you can also provide further info such as the CPU and if integrated or dedicated graphics.

https://support.hp.com/us-en/document/c00033108

Let me know,

David

[Tolukuks]

Yes David, it sometimes goes blank while booting. It's hp 255 g6 notebook.

Product number: 1WY10EA#ABU

[Tolukuks]

Hi. The model is HP 255 g6. 

[Mitesh24]

Here is the Latest Driver available.

This Driver is available for Bristol Ridge / Stoney Ridge ( Chip Names )  

Driver Name : AMD High-Definition Graphics Driver - Bristol Ridge / Stoney Ridge (Windows 10 v1803)

Version : 23.20.808.3840 Rev.A

Size : 497.5 MB

Realese Date : Jun 18, 2018

Available for Windows 10 64-bit ( 1803 v )

https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88300.exe

After running this driver update please tell me, did this solve your issue?

Here you can find more latest software and drivers specially for your laptop

https://support.hp.com/in-en/drivers/selfservice/hp-255-g6-notebook-pc/15932854/model/15932855?sku=1...

Please click the thumbs up button to say "Thanks!"
Clicking "Accept as Solution" on a reply that solves your problem makes it easier for other people to find solutions.

[Tolukuks]

I downloaded and installed it but the problem still persists.  The display adapter shows AMD Radeon (TM) R2 Graphics which is the same one I had before. 

[Mitesh24]

https://support.hp.com/in-en/drivers/selfservice/hp-255-g6-notebook-pc/15932854/model/15932855?sku=1...

Here your Laptop's Support (Driver Download ) page. You can manually check... There are 5 drivers available.

Let me explain one thing though. Some windows 10 laptop are design to work like that. It starts HP logo appears and then screen goes blank ( turn off led lights )for seconds then boots normally. If you feel this is issue then you are wrong. Don't be panic. My Laptop works like that too! 

Another thing I want to mention you that you said " I did installation"  .....  of what? Windows 7 or Windows 8 If you did this then sorry Your HP laptop only supports Windows 10.

If you feel what I said now is not your condition then please go to this link 

https://support.hp.com/in-en/contact-hp/product/hp-255-g6-notebook-pc/15932854/model/15932855?sku=1W...

This link will send you to the HP contact. As per your Laptop's warranty they will give you contact options like Call or Chat select one that you like and tell them clearly what the problem is...

Thank You. 🙂

[Mitesh24]

Before calling HP Support you can give this a try! 

https://www.youtube.com/watch?v=-YZ6DHYoL5c

This Video shows how to get rid of TDR crash/error..