Display Freeze several time while using

[GAjay]

when I'm using my HP laptop its display freeze and it can't work only power key works and switch the laptop by pressing power key and few minute after open it again and it will be normal. I have faced this problems several time in a days. can you tell me what happening to my  laptop and how can I solve it.

[Rachel571]

Hi @GAjay,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

First, let's start with performing a hard reset on the PC to release any excessive static/power that could have caused the issue.

• Turn off the computer.
• Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
• Unplug the AC adapter from the computer.
• Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.
• Press the Power button to turn on the computer.
• If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.

Second, you can check if there is Bios update available for your PC, here is the link to download. 

• Performing a test on the Hard drive as well as on the Memory from the Hardware diagnostics: 
   1) Shutdown the computer. 
  2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
  3) Press F2 once for System Diagnostics. 
  4) Go to Component test. 
  5) Run extensive Memory and Hard Drive test. 

Depending on the test results, If the test passes then I would suggest you perform a complete system recovery. 

Note: Recovery will wipe off everything from the computer. If you have anything important get in touch with some local stores to get your data backed up.

Click here to know: How to perform each step.

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support