Display Related Driver Issues

[HT1318]

I have a HP ENVY x360 2-in-1 Laptop 15-ew0xxx, product #: 549V1AV, that seems to be having driver issues relating to user interfaces. After starting up the computer or using it shortly after using it after it's been sleeping, there is roughly a 10 minute period of time (frozen moments last between 10 to 30 seconds each), where the user interface for any software, including Windows start or internet browsers, can have it's display freeze up while I can still interact with them. My overall screen doesn't freeze, I can still minimize applications and move my mouse. Mouse and keyboard inputs still go through while the display freezes up. Audio will also continue playing.

Every once in a while, windows will crash due to driver issues (though this might be a seperate driver issue). The most common error code by far is driver_irql_not_less_or_equal. I suspect the same malfunctioning driver is causing this.

These issues started after I had HP repair my laptop for a shattered screen in November, but there were issues with the serial # for some reason and it got lost for a few months until I got my PC back in Feburary. I suspect that the repair people might have installed a wrong driver due to mix up with the serial #. Already, got a full refund for their mess up, but I want to fix this annoying issue. I don't have really have to the time to have my PC sent to a repair place for someone to fix this. 

Anyone have an idea for what driver is causing this issue?

[Garp_senchau · Accepted solution]

@HT1318, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Update All Drivers

Go to HP Support and download the latest drivers for your laptop (especially graphics and chipset).

Reinstall Graphics Drivers

In Device Manager, right-click Display Adapters > Uninstall the graphics driver.

Restart your laptop, and Windows will reinstall the driver or manually install the latest from HP Support website.

Roll Back Driver

In Device Manager, right-click your graphics driver > Properties > Driver tab > Roll Back Driver (if available).

Check for Windows Updates

Go to Settings > Update & Security > Windows Update and install any updates.

Update BIOS

Visit HP Support, check for a BIOS update for your model, and follow instructions carefully.

Run System File Checker (SFC)

Open Command Prompt as Administrator and run: sfc /scannow

Run DISM Tool

In Command Prompt (Admin), run: dism /online /cleanup-image /restorehealth

 Test in Safe Mode

Restart your laptop and press F8 to boot into Safe Mode. Check if the issue persists there.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,