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Jonatan314
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Message 1 of 3
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Solved!

Dispositivo desconocido

HP Recommended
Hp Pavilion Notebook 15-aw002la
Microsoft Windows 10 (64-bit)

Buenas tardes, en mi laptop ahi un driver que no esta instalado y no he encontrado el indicado, agradeceria mucho su colaboraion, el driver aparece como dispositivo desconocido. Esta es la descripcion:

 

ACPI\HPQ6007\3&11583659&0

 

Muchas gracias

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Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
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Message 3 of 3
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HP Recommended

Hi, @Jonatan314 

 

You need this driver for that device...

 

This package provides HP 3D DriveGuard for supported computer models that are running a supported operating system. The HP 3D DriveGuard protects the hard drive by parking the heads to reduce the risk of damage if the PC is accidentally dropped or is abruptly impacted by another object.

 

https://ftp.hp.com/pub/softpaq/sp101501-102000/sp101594.exe

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RodrigoB
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Message 2 of 3
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HP Recommended

Hi Jonatan314,

 

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.  If you prefer, you can get access to the HP Support in your region: https://support.hp.com/co-es

 

Or post too in the HP spanish community.

 

Any doubt feel free to send me a private message. 

 

Thank you again. 

I work on behalf of HP.
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Paul_Tikkanen
Level 21
Level 21
132,526 122,703 20,187 30,966
Message 3 of 3
Flag Post
HP Recommended

Hi, @Jonatan314 

 

You need this driver for that device...

 

This package provides HP 3D DriveGuard for supported computer models that are running a supported operating system. The HP 3D DriveGuard protects the hard drive by parking the heads to reduce the risk of damage if the PC is accidentally dropped or is abruptly impacted by another object.

 

https://ftp.hp.com/pub/softpaq/sp101501-102000/sp101594.exe

View solution in original post

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