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‎07-01-2023 10:23 AM - edited ‎07-02-2023 04:46 AM

HP Recommended
Product: HP Laptop PC 15s-fq2000 (2D120AV)

This is a fairly new laptop, and the docking station doesn't work on it via the USB C port. When I connect the docking station, I hear a beep but don't see the connection. In device manager, there is a yellow explanation mark on the USB: - Unknown USB Device, Port Reset Failed Error. I've already run the HP diagnostic tool and updated all recommended software drivers and firmware - no go.

I called HP support, but they were just passing my call from one team to another. None were interested in providing support. They finally connected me to the Smart Software support team, but they wanted me to pay for support even though my product is within warranty.

 

It feels like I made a mistake by buying an HP product.

Category:
3 REPLIES 3

‎07-01-2023 11:36 PM

HP Recommended

@Simransonu 

 

What is your HP Laptop PC 15s-fq2000 (2D120AV)  machine ? It should have SAME ports as the following machine

 

        HP Laptop 15s-fq2000np

 

Which shows it ONLY HAS 1 SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT compatible with a standard USB-C dock.

 

Regards.

BH
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‎07-02-2023 04:48 AM

HP Recommended

Does that mean none of the docking station won't work with this laptop? 

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‎07-04-2023 08:26 AM

HP Recommended

Model number: HP 15-dy2073dx

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