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‎08-20-2018 01:37 AM

HP Recommended

So my laptop is getting picked up tomorrow because it needs a part that needs replacing. The agent I was chatting with told me that he would send me an email containing the packaging guidelines. He never sent these so I was wondering if anyone has these guidelines as my latpop is getting shipped tomorrow!

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‎08-20-2018 02:18 AM

HP Recommended

I suppose it is handled various way in different countries. In the US a box is sent to pack the laptop and then you either call for pickup or drop it off at a Fed-ex pickup location. Sorry I can't be of more help. Perhaps you could get back on chat and ask someone for clarification.

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‎08-20-2018 01:48 AM

HP Recommended

In my experiences HP sends a shipping box and label. Are you sure it is being picked up tomorrow rather than a shipping box arriving?

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‎08-20-2018 02:12 AM

HP Recommended

Ive never sent anything to HP to be serviced so Im not sure. The chat agent said that it would be picked up tomorrow but I dont know if they send a box or anything. He said "However I will be providing you with a list of packaging guidelines" so Im not sure. He also said that the courier would be "DTSL".

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‎08-20-2018 02:18 AM

HP Recommended

I suppose it is handled various way in different countries. In the US a box is sent to pack the laptop and then you either call for pickup or drop it off at a Fed-ex pickup location. Sorry I can't be of more help. Perhaps you could get back on chat and ask someone for clarification.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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