• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-13-2024 07:45 AM

HP Recommended
Product: HP EliteBook x360 1030 G4 Notebook PC
Operating System: Microsoft Windows 11

 So, I bought an HP Rechargeable MPP 2.0 Tilt Pen, and my device is an HP EliteBook x3601030 G4 Notebook PC, I have a few issues making the pen won't work, I'm not sure which is the cause, here are the issues:

1. The pen doesn't appear on Bluetooth devices (my Bluetooth driver is updated)

2. The HP pen control app won't work, it says "Sorry, HP control is not compatible with this computer"

3. The Intel® 6th-10th Gen Processor Graphics - Windows software will not update from intel

4. I don't know if my laptop supports 2.0 MPP, but on this page: https://www.hp.com/emea_africa-en/products/accessories/product-details/product-specifications/349282...

it specifically says on the pen's compatibility section "HP devices support Windows Ink and Microsoft pen protocol MPP2.0", so I want to know if my device supports 2.0 MPP. 

 

please I wish if I can find a solution, this is the second time I post a comment on the same manner

Thank you in advance, and I will provide any extra information if needed.

Category:
3 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.