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Does the support assistant stop retrieving updates after the warranty has expired?

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HP Envy 17-u273cl
Microsoft Windows 10 (64-bit)

Does the support assistant stop retrieving updates after the warranty has expired? I keep finding the Support Assistant is failing to find the updates, even after uninstalling and re-installing the Support Assistant.

5 REPLIES 5
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HP Support Agent
HP Support Agent
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Message 2 of 6
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@gobananasnet

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

If you are having problems updating HP Support Assistant or downloading and installing updates through HP Support Assistant, download and install the latest version of HP Support Assistant from the HP Support Assistant website.

 

If problems persist, make sure your Internet access is working correctly (that is, you can browse the Internet and view Web pages), and the installed security software (firewall) is not blocking the updates to HP Support Assistant.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Message 3 of 6
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The Support Assistant is FAILING! My internet connection is fine. I have, and have had all along, the latest version of the Support Assistant installed. It still fails to find that some newer version of drivers are available. I can manually find, download and install the newer drivers. The Support Assistant is FAILING to do the job it is designed to do! WHY???

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HP Support Agent
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Message 4 of 6
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@gobananasnet

Thank you for posting back. 

 

This could be a corrupted software conflict issue, the last thing I can suggest is try performing system factory recovery.
Factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
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ECHO_LAKE
I am an HP Employee

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Message 5 of 6
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Not likely correct. This is happening on 100% of several identical very well maintained computers, including two which were factory reset very recently as HP replaced the batteries that went bad on them. HP's software is buggy.

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HP Support Agent
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@gobananasnet

Thank you for posting back.

 

As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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