Down loading the HP app

[Torres_1]

Hp not downloading app. How to DL app? The HP app store says it can not at this time. This is unacceptable.

[Sneha_01]

Hi @Torres_1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're having trouble downloading the HP Smart app, there are several steps you can take to resolve the issue. Here’s a guide to help you get the HP Smart app installed on your device:

**1. Check Internet Connection

• Ensure Stable Connection: Verify that your device is connected to the internet. Try visiting a website or using another app to confirm that your connection is stable.

**2. Download from Official Sources

For Windows:

1. Visit HP’s Website: Go to the HP Smart App download page directly on HP’s official website.
2. Download the Installer: Click the Download button to get the installer for the HP Smart app.
3. Run the Installer: Once downloaded, open the installer file and follow the on-screen instructions to install the app.

**3. Troubleshooting Download Issues

Windows:

• Check Compatibility: Ensure that your operating system meets the minimum requirements for the HP Smart app.
• Run Windows Update: Make sure your system is up-to-date by running Windows Update.
• Check Security Software: Sometimes antivirus or firewall settings can block downloads. Temporarily disable them if needed and try again.

**4. Manual Installation

If you're still having trouble, you can try downloading the HP Smart app directly from HP's website:

1. Visit the HP Support Website: Go to the HP Support page.
2. Search for Your Printer Model: Find your specific printer model and navigate to the software download section.
3. Find HP Smart App: Look for the HP Smart app and download it from there.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support