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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
It was, in my opinion, a mistake not to have created a USB recovery media flash drive.
Your notebook was delivered with a plan "B" for disasters called the HP Recovery Manager and the means to create the USB recovery media flash drive called the HP Recovery Media Creator.
Most of the HP software that was delivered with your notebook can only be restored via the HP Recovery Manager.
You can purchase a USB "factory created" recovery flash drive from HP or an HP partner. Where you purchase the recovery media depends on where you reside in the world.
http://www.computersurgeons.com/m-185-hp-notebook.aspx
https://www.best2serve.com/nl-nl/page/rcd_landing
Looking for recovery media in the US and Canada? If you purchase the media from HP, it is inexpensive.
I am a volunteer forum member. If my suggestion solved your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
HP Recommended
What exactly do you mean by reset?
There is a Microsoft Windows 10 reset and there are HP recoveries available from the HP Recovery Manager utility.
All of the HP software, including required drivers, is on the HP USB recovery media that you should have created by now.
I am a volunteer forum member. If my suggestion solved your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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HP Recommended
Hi’
I took out the battery and drained the pc for power by pressing the power button for 30 seconds. When I turned on the pc it went into “diagnostic mode” and presented me with several options.
I tried to do a do a roll back to the latest restart point, but that was no success. Then I chose an option to reset Windows but keep my personal files. No USB was created, so I guess it was a Windows 10 reset.
I have reinstalled a few programs. No HP programs are installed, see list below.
HP Recommended
It was, in my opinion, a mistake not to have created a USB recovery media flash drive.
Your notebook was delivered with a plan "B" for disasters called the HP Recovery Manager and the means to create the USB recovery media flash drive called the HP Recovery Media Creator.
Most of the HP software that was delivered with your notebook can only be restored via the HP Recovery Manager.
You can purchase a USB "factory created" recovery flash drive from HP or an HP partner. Where you purchase the recovery media depends on where you reside in the world.
http://www.computersurgeons.com/m-185-hp-notebook.aspx
https://www.best2serve.com/nl-nl/page/rcd_landing
Looking for recovery media in the US and Canada? If you purchase the media from HP, it is inexpensive.
I am a volunteer forum member. If my suggestion solved your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
26
2
0
HP Recommended
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