Downloading vidoes from an IPhone7 or memorystick

[AngieB1]

Hi..I have just bought an HP Pavilion laptop in preference to an AppleMacPro, on the advice from PC World that I could successfully download my videos from my IPhone7 or memorystick with previous IPhone videos to my new HP laptop, in preference to an Apple laptop, which obviously would have been easier.  But it is not downloading all the videos.  Today a pop-up advised that my videos were not compatible with One Drive and wanted to charge me 0.79p for a code to open just one video.  

Could anyone offer any advice as to why I can't download my videos, or what I could possibly do to resolve this.  You may have guessed I am not very technically minded and I have just spent £800 on a laptop to download specific videos of my horse, who I have just lost, so being able to view these is very important to me.  At the moment, I am thinking Ishould have gone for the AppleMac and made life easier for myself....

Anyone's help would be greatly appreciated.  Thank you.

[Betty0610]

@AngieB1

Welcome to the HP Support Community.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

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http://support.hp.com/us-en/document/c03754824

Thanks 🙂

[AngieB1]

Hi...I have a new HP Pavilion 15-cw1 laptop Product no 6TD28EA#ABU

[Echo_Lake]

@AngieB1

Thank you for posting back. 

Don't worry as I'll be glad to help,

As we have limited support boundaries in the support community as of now. I would request you to reach out to our HP Smart Friend Support and our Support Engineers should be able to sort this out. HP Smart Friend Support can be reached by clicking on the following link: www.hp.com/contacthp/​​​​​​​

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.