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- Driver Download Page Returns with Error 500 (We're Sorry)

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03-23-2024 06:08 AM - edited 03-23-2024 09:21 AM
I have recently purchased an HP Compaq nx8220 Notebook for legacy tasks. I've once downloaded the drivers several weeks ago without any issues, however now i can't access the driver downloads section for couple of days for some reason. It gives me an error 500 page with "HP Customer Support site is temporarily unavailable. We apologize for any inconvenience. Please check back later." text.
I've tried these:
-Trying to access with another web browser
-With a different computer
-With a VPN
-With cellular network
None of them worked.
Solved! Go to Solution.
Accepted Solutions
03-24-2024 01:30 AM - edited 03-29-2024 12:51 PM
I don't know how to thank you enough, you are a lifesaver!
I've had an idea this morning. Since I don't trust third party driver web sites that much, i've decided to search for the softpaq numbers on the internet with the help of your past posts on the HP forum and the softpaq numbers on the driver site you've mentioned and have found the genuine files of the drivers from the HP's FTP server. Here's the list of what I need:
Intel Chipset Driver (sp29371.exe)
https://ftp.hp.com/pub/softpaq/sp29001-29500/sp29371.exe
Agere Soft Modem Driver (sp31858.exe)
https://ftp.hp.com/pub/softpaq/sp31501-32000/sp31858.exe
HP Smart Card Security Module (sp29510.exe)
https://ftp.hp.com/pub/softpaq/sp29501-30000/sp29510.exe
HP Wireless Assistant (sp31891.exe)
https://ftp.hp.com/pub/softpaq/sp31501-32000/sp31891.exe
HP Quick Launch Buttons (sp38266.exe)
https://ftp.hp.com/pub/softpaq/sp38001-38500/sp38266.exe
HP Quick Launch Buttons Critical Security Update (sp38200.exe)
https://ftp.hp.com/pub/softpaq/sp38001-38500/sp38200.exe
HP Notebook Accessories Product Tour -not necessary but a quite nice novelty lol- (sp35835.exe)
https://ftp.hp.com/pub/softpaq/sp35501-36000/sp35835.exe
HP Help and Support Center -another neat novelty-
https://ftp.hp.com/pub/softpaq/sp33001-33500/sp33100.exe
Intel PRO Wireless (sp35426.exe)
https://ftp.hp.com/pub/softpaq/sp35001-35500/sp35426.exe
HP ProtectTools
https://ftp.hp.com/pub/softpaq/sp32501-33000/sp32946.exe
Intel PROSet Software (sp35428.exe)
https://ftp.hp.com/pub/softpaq/sp35001-35500/sp35428.exe
Integrated Bluetooth Module (sp34842.exe)
https://ftp.hp.com/pub/softpaq/sp34501-35000/sp34842.exe
ATI Video Driver (sp33162.exe)
https://ftp.hp.com/pub/softpaq/sp33001-33500/sp33162.exe
ADI SoundMax Audio Driver (sp30130.exe)
https://ftp.hp.com/pub/softpaq/sp30501-31000/sp30130.exe
Synaptics Touchpad (sp34473.exe)
https://ftp.hp.com/pub/softpaq/sp34001-34500/sp34473.exe
Enhanced HP Backup and Recovery Manager ver.2.30G (sp34046.exe)
https://ftp.hp.com/pub/softpaq/sp34001-34500/sp34046.exe
Texas Instruments Card Reader (sp33439.exe)
https://ftp.hp.com/pub/softpaq/sp33001-33500/sp33439.exe
Broadcom NetExtreme Gigabit Ethernet (sp29344.exe)
https://ftp.hp.com/pub/softpaq/sp29001-29500/sp29344.exe
In the meantime, now i can't even access the laptop's support page, now it gives me the error 404
03-23-2024 06:48 AM - edited 03-23-2024 06:48 AM
That's happening to me too on all the older model notebooks and desktop PC's
I think HP is in the process of retiring support for any business PC model over 15 years old.
It's been like this for over a week, and HP surely would have fixed this by now.
If you need drivers for your notebook, this reputable 3rd party driver website that I use all the time has them.
HP Compaq nx8220 drivers (driverscollection.com)
03-23-2024 09:14 AM - edited 03-23-2024 09:21 AM
Well, this is quite unfortunate. I was planning to use the notebook for some retro gaming and word processing on Windows XP, which works quite well and super lightweight for these tasks. I hope that's really not what they've been doing with them. I was thinking of archiving the drivers on a DVD too😞
But yeah, the driver site you've mentioned seems legitimate. There's still some hope i guess.
03-24-2024 01:30 AM - edited 03-29-2024 12:51 PM
I don't know how to thank you enough, you are a lifesaver!
I've had an idea this morning. Since I don't trust third party driver web sites that much, i've decided to search for the softpaq numbers on the internet with the help of your past posts on the HP forum and the softpaq numbers on the driver site you've mentioned and have found the genuine files of the drivers from the HP's FTP server. Here's the list of what I need:
Intel Chipset Driver (sp29371.exe)
https://ftp.hp.com/pub/softpaq/sp29001-29500/sp29371.exe
Agere Soft Modem Driver (sp31858.exe)
https://ftp.hp.com/pub/softpaq/sp31501-32000/sp31858.exe
HP Smart Card Security Module (sp29510.exe)
https://ftp.hp.com/pub/softpaq/sp29501-30000/sp29510.exe
HP Wireless Assistant (sp31891.exe)
https://ftp.hp.com/pub/softpaq/sp31501-32000/sp31891.exe
HP Quick Launch Buttons (sp38266.exe)
https://ftp.hp.com/pub/softpaq/sp38001-38500/sp38266.exe
HP Quick Launch Buttons Critical Security Update (sp38200.exe)
https://ftp.hp.com/pub/softpaq/sp38001-38500/sp38200.exe
HP Notebook Accessories Product Tour -not necessary but a quite nice novelty lol- (sp35835.exe)
https://ftp.hp.com/pub/softpaq/sp35501-36000/sp35835.exe
HP Help and Support Center -another neat novelty-
https://ftp.hp.com/pub/softpaq/sp33001-33500/sp33100.exe
Intel PRO Wireless (sp35426.exe)
https://ftp.hp.com/pub/softpaq/sp35001-35500/sp35426.exe
HP ProtectTools
https://ftp.hp.com/pub/softpaq/sp32501-33000/sp32946.exe
Intel PROSet Software (sp35428.exe)
https://ftp.hp.com/pub/softpaq/sp35001-35500/sp35428.exe
Integrated Bluetooth Module (sp34842.exe)
https://ftp.hp.com/pub/softpaq/sp34501-35000/sp34842.exe
ATI Video Driver (sp33162.exe)
https://ftp.hp.com/pub/softpaq/sp33001-33500/sp33162.exe
ADI SoundMax Audio Driver (sp30130.exe)
https://ftp.hp.com/pub/softpaq/sp30501-31000/sp30130.exe
Synaptics Touchpad (sp34473.exe)
https://ftp.hp.com/pub/softpaq/sp34001-34500/sp34473.exe
Enhanced HP Backup and Recovery Manager ver.2.30G (sp34046.exe)
https://ftp.hp.com/pub/softpaq/sp34001-34500/sp34046.exe
Texas Instruments Card Reader (sp33439.exe)
https://ftp.hp.com/pub/softpaq/sp33001-33500/sp33439.exe
Broadcom NetExtreme Gigabit Ethernet (sp29344.exe)
https://ftp.hp.com/pub/softpaq/sp29001-29500/sp29344.exe
In the meantime, now i can't even access the laptop's support page, now it gives me the error 404