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‎02-09-2020 07:16 AM

HP Recommended
Product: Pavilion — 15-dk0021nw
Operating System: Microsoft Windows 10 (64-bit)

Hi, there is a problem installing the driver. 

Intel Dynamic Platform and Thermal Framework 8.5.10103.7263 Rev.A
sp98176.exe

Windows 10 Pro Version 10.0.18363 Build 18363

naflaust_0-1581257697819.png

naflaust_1-1581257749355.png

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-09-2020 07:43 AM

HP Recommended

@naflaust 

Hello,

 

In order to resolve this issue, please download and install version 8.6.10401.9906 of the Intel Dynamic Platform and Thermal Framework Client Driver available via the HP link below.

https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100912.exe

 

Do not hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

View solution in original post

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2 REPLIES 2

‎02-09-2020 07:43 AM

HP Recommended

@naflaust 

Hello,

 

In order to resolve this issue, please download and install version 8.6.10401.9906 of the Intel Dynamic Platform and Thermal Framework Client Driver available via the HP link below.

https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100912.exe

 

Do not hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Was this reply helpful? Yes No

‎02-09-2020 08:37 AM

HP Recommended

Thanks It works)

Was this reply helpful? Yes No
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