Driver and

[VedunAn]

Hello

Russian:

Мой ноутбук - HP 255 G5 Notebook PC, Установлена система Windows 10 (64-bit), Жесткий диск HGST HTS545050A7E680

Для жесткого диска нет оригинальных драйверов. Почему? Где их скачать? Диск при работе нагружается на 99-100% и ноутбук тормозит или зависает.

Кроме этого, не хочет устанавливаться обновление микропрограммы жесткого диска HGST (SP76532). В окне выбора жесткого диска "Select Drive" кнопка "Дальше" остается не активной, поэтому процесс подготовки к инсталляции на этом останавливается.

Дайте драйвер на указаный жесткий диск, и помогите установить обновление микропрограммы жесткого диска HGST.

Спасибо

[Cheron-Z]

@VedunAn

Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
 

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Thank you for your understanding.

[VedunAn]

Could you understand my Russian post or must I write it by English?

[Maké]

Please, from Options --> Edit Reply delete, the serial Number (S/N).

Your notebook, is ...

Product Number: W4M53EA
Description: HP 255 G5 Notebook PC

HDD available's ...

• Part No: 703267-005
• Description: 500GB SATA hard disk drive - 7,200 RPM, 7.0mm form factor - Raw drive, does not include hard drive bracket or screws
• Rohs: COMPLY_2.07

---

• Part No: 731999-005
• Description: 1.0TB SATA and 8GB SSD hybrid drive - 5,400 RPM, 9.5mm form factor - Raw drive, does not include hard drive bracket or screws
• Rohs: Compliant/Exempted

---

• Part No: 778186-005
• Description: 500GB SATA hard disk drive - 5,400 RPM, 7.0mm form factor - Raw drive, does not include hard drive bracket or screws
• Rohs: COMPLY_2.07

• Part No: 778192-005
• Description: 1.0TB SATA hard disk drive - 5,400 RPM, 2.5-inch form factor, 9.5mm height (raw drive)
• Rohs: Compliant/Exempted

• Part No: 938801-855
• Description: 128GB solid-state drive (SSD) - M.2 SATA-3 interface
• Rohs: COMPLY_2.06

The description, of ... HGST Hard Drive Firmware Update, is ... ftp://ftp.hp.com/pub/softpaq/sp76501-77000/sp76532.html

Can you explained better your problem with HDD ?.

[VedunAn]

I need your help to:
I haven't driver for my hard drive HGST HTS545050A7E680. Give me it please.
And I can't install HGST Hard Drive Firmware Update (sp76532) for this hard drive

[Maké]

Your notebook have, HDD ... 

HGST - Travelstar - Z5K500 - HTS545050A7E680 (0J38065) - 500GB - 5400 RPM - 8MB - Cache SATA III - 6.0Gb/s 2.5"

The driver's for your notebook, are ... https://support.hp.com/us-en/drivers/selfservice/hp-250-g5-notebook-pc/10180321

Now, if you have the version 1709 or the ultimate of April, 2018 ... 1803, you can actualize driver's, from HP Support Assistant and if neede download again the version 1803, you can downloaded from ... https://www.microsoft.com/en-us/software-download/windows10 

[VedunAn]

You said: "The driver's for your notebook, are ... https://support.hp.com/us-en/drivers/selfservice/hp-250-g5-notebook-pc/10180321". 

But which driver from those ones is suitable for my Hard Drive?

[Maké]

Can you indicate what is this the Operating System and version is installed, in your notebook ?

[VedunAn]

My system is:

Windows 10 Enterprise 2016 LTSB x64

1607

14393.2430

[Maké]

Hi!, @VedunAn :

Try with ... https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-250-g5-notebook-pc/10180321/swItemId/o...