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HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B3AV)

i accidenetly deleted windows 11 . while installing it again i am facing driver issues .. Its not detecting my nvme ssd in my laptop and i cannot proceed with the further installion . I tried donwload driver but cannot get the specfic file .. its in exe format and pc is not detecting it as driver .. Please help

2 REPLIES 2
HP Recommended

hi

Since there are several possible configurations, you could actually use cloud recovery
but currently if computer is original windows 10 then upgraded to windows 11..
the utility, can only reinstall the original version, namely windows 10, it will then be necessary to update to windows 11
to see then!

https://support.hp.com/us-en/product/hp-pavilion-15.6-inch-gaming-laptop-pc-15-ec2000/2100188522/mod...

HP Pavilion Gaming Laptop 15-ec2023AX Product Specifications

 
Windows 10 Home Single Language 64

 

check if help

https://www.amd.com/en/support/kb/faq/pa-260

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

Hi, @meanwhile 

 

Unfortunately, the information you were provided above will not be of any help since your notebook has an AMD processor and chipset, not an Intel one.

 

You shouldn't need a storage controller driver to install Windows on an AMD notebook, so I don't know what the solution is.

 

You could see if your notebook is supported by the HP cloud recovery tool and create a bootable USB recovery drive that will reinstall W11, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use the utility.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

The product number you posted for your notebook is for the general model series.

 

Your notebook should have a product number that identifies a specific model.

 

It is probably one of those models that ends in 'ax' that is appearing at the link below.

 

HP PartSurfer

 

That is the product number you need to enter followed by a #ACJ to be able to use the cloud recovery tool on another PC.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.