Driver issues on HP Pavilion DV9500

[KadinRK]

Hello,

I have an HP Pavilion DV9500 (as stated in the bios and on the sticker under the laptop).

I installed Windows 10 Home 64-bit, however it has a Windows Vista Business OEM key sticker underneath.

Here is my issue: Windows 10 installed NVidia drivers for a GeForce 8400M GS automatically once the laptop booted to the desktop. This is fine because I don't actually know what graphics card this laptop has, and I'm assuming Windows 10 guessed right. The driver installed had a date of 6/29/2015 and a version of 9.18.13.4174. This seems like quite a new version for a laptop manufactured in 2007. Once the graphics drivers were installed on restart, the computer would try to boot to the desktop, making it to the sign-in screen before crashing. The BSOD gave an error of VIDEO_TDR_FAILURE with a cause of nvlddmkm.sys. This caused a crash loop since the laptop couldn't boot into the desktop anymore. I got around this by booting into safe mode and disabling the graphics driver. I at first assumed that this is happening because of a bad GPU, but in Device Manager I also saw that there were three missing drivers, all named "base system device". I also looked in event viewer and there were a lot of errors that weren't related to the graphics driver crash. I had another HP laptop that had a lot of missing drivers, but it was still supported so HP had all of the factory drivers available for download. I know this laptop isn't supported anymore, but is there still a way for me to obtain the factory drivers? Possibly all of them, and maybe even the factory graphics driver? Is the GPU on this laptop actually broken?

Here is some extra info:

The bios says that the system board ID is 30CB. The bios version is F.59.

This laptop has an Intel Core 2 Duo T7300 and 3GB RAM.

Please let me know if you need any more information! I will happily get it for you, as I really want to fix this laptop!

[Paul_Tikkanen]

Hi:

Yes, I do not believe the driver that W10 installs works properly and you would be better off installing the original Vista graphics driver your notebook came with--even for W10.

HP retired support for the dv9500 model series a few years ago because it is more than 10 years old, but this reputable 3rd party website has the drivers you need for it.

You will need to manually install the Vista graphics driver after you uninstall the graphics driver that W10 installed.

Bring the Display adapter listed under the Display adapters device manager category back to the Microsoft Basic Display Adapter.

Download and run the graphics driver below.

HP Pavilion dv9500t CTO NVIDIA GeForce Series Video Driver v.7.15.11.7432 A for Windows Vista (32/64...

You will probably get an 'Unsupported operating system' error.

Close out of any error windows.

Go to the device manager.  Click to expand the Display Adapters device manager category.

Click on the Microsoft Basic Display adapter.

Click on the driver tab.  Click on Update driver.

Select the 'Browse my computer for drivers' option and browse to the driver folder that was created when you ran the file.

That folder will be located in C:\SWSetup\sp38834.

Make sure that the Include subfolders box is checked, and the driver should install

The Base system devices need this driver:

Ricoh Media Card Reader Driver

https://ftp.hp.com/pub/softpaq/sp45001-45500/sp45112.exe 

[KadinRK]

Hello,

Thank you so much for reaching out to me!

The base system driver worked, however I am unable to download the graphics driver. When I click on the download button on the website you gave me, the url I am sent to loses connection and both Chrome and Edge say "this site can't be reached". I have tried it on two computers on the same wifi. My wifi is always good but I guess not good enough to reach the download site. I have nothing on my computers that would block the website. Are you able to attach the graphics driver file to this forum?

Thank you,

Kadin

[Paul_Tikkanen]

You're very welcome, Kadin.

I couldn't download the file either from the 3rd party website.

Fortunately, I did a search on the forum and found one of my old replies that had the driver from when you could still get it from HP:

I was able to download and save the file on my PC, so it should also work for you.

https://ftp.hp.com/pub/softpaq/sp38501-39000/sp38834.exe