Driver unavailable message after installation Envy 4520

[jmatt1]

I had to reinstall Envy 4520 printer.  After installation, I get driver unavailable.  Removed all software and reinstalled 3x now same message each time.  Printer works with other computers in house.  I ran HP scan and diagnose program.  It downloaded "fix", but never loaded driver.  I can print at another location on other HP printers, so only a problem with this printer's software.

[Riddle_Decipher]

@jmatt1

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand the driver is unavailable message appears after installation,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you attempted to reinstall the driver from the HP Website or the HP application?

While you respond to that, here's what I recommend you do:

I recommend you delete the driver at the root level and retry, follow the steps below: 

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

Then, Click here to access the HP website, find the drivers compatible with your windows and install it.

Let me know how that pans out

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!

[jmatt1]

I had tried this on install #3.  Tried it again and still get same message in printers list, driver unavailable.

[Dvortex]

Hello, @jmatt1

I see that you were interacting with @Riddle_Decipher. He is out of office and I'd like to help 🙂

Click here to download and install the printer drivers: http://ftp.hp.com/pub/softlib/software13/COL61222/mp-147801-1/EN4520_Basicx64_1122.exe  

If this does not help, then try to install the printer using the Windows driver update. 

First, open Windows Device Installation Settings and confirm that your computer is set to automatically download driver software.
 

• Search Windows for Change Device Installation, and then click the Change device installation settings Control Panel setting in the list of results.
• Device Installation Settings window displays.
• Select the Yes option, and then click Save Changes.

Now, follow the steps listed under step 3 here: http://hp.care/2oSqtTW

Let me know how that goes!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[jmatt1]

Still same result.   message driver not available.

[jmatt1]

Tried one more time.  Uninstalled and deleted everything, followed link and downloaded files, installed, tried connecting via usb this time.  Same result- "driver unavailable".

[Dvortex · Accepted solution]

Hello, @jmatt1

Appreciate your efforts!

It looks like an operating system issue with the machine. TRy to create a new local user and then try to install the printer.

Follow the steps here to create a local account on your PC: Create a local user or administrator account in Windows - Microsoft Support

Now, login to the new account and then try to install the printer and check. 

Thanks, I'll watch for your reply!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[jmatt1]

Thanks, that did it I was able to print from both users

[Dvortex]

Hello, @jmatt1

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Visit us again if you have any concerns!

Thank you again and may you have a wonderful day and even better tomorrow 🙂