Driver update problem after upgrading to Windows 11 from Windows 10

[nathaniel7783]

Hp 15-au063cl notebook was upgraded to Windows 11 from Windows 10 using Windows Update.There are no obvious problems with my computer at present, but Norton advises me that I have several (12) device drivers that are out of date. When HP auto detects my computer, it only shows Windows 10 as selectable OS. How do I find updates to these drivers?   I have no problems updating my new Windows 11 machine using HP Support. I can't remember if I updated the drivers on Windows 10 before starting upgrade. Any help would be much appreciated.

[Paul_Tikkanen]

Hi:

Your notebook is not supported by HP or Microsoft for W11, since the processor does not meet Microsoft's minimum W11 processor requirements.

Windows processor requirements Windows 11 supported Intel processors | Microsoft Learn

That is why there are no W11 drivers on the support page.

You will not be able to find/install any drivers than what W11 has already installed.

If you are new to W11, there is a change in how things appear.

There is the regular Windows update section but if you scroll down the page, there is an 'Advanced options' section.

See this link.

How to access and install advanced updates in Windows 11 | TechRepublic

If you go to the advanced options, there may be many drivers that W11 wants to install, but you have to check the box next to each driver you want to install, and they will be installed via Windows update.

If there is nothing there, then your notebook is fully up to date regarding the drivers.

[nathaniel7783]

Paul, I owe you an apology because I gave you the information for the wrong computer. The computer I referred to above is actually a HP Envy Laptop 15-ep0025cl. The CPU is an i7-10750H which actually shows up in the list of acceptable processors that your link pointed to. I bought the computer new with Windows 10 Pro and upgraded to Windows 11a few months ago. Please advise.

Thanks,

Nathaniel

[Paul_Tikkanen]

Hi, Nathaniel:

No problem.

I see that HP has not provided W11 drivers for your notebook's model series, so unfortunately, I don't know how you will be able to find updated drivers for W11.

Since the HP Support assistant merely queries your notebook's support page for updates, and there only W10 drivers there, that is why you don't get any updates for W11.

I could give you links to updated W11 drivers for the Wi-Fi but that would probably be it.

You can also try the W11 drivers and software from the newer model 15-ep1xxx model series which does have W11 drivers.

HP ENVY 15.6 inch Laptop PC 15-ep1000 Software and Driver Downloads | HP® Customer Support

Do not use any of the BIOS or firmware files because those are not drivers, and they are designed for that specific model series.

Cheers,

Paul