Drivers/HP support assistant doesn't work

[quitedo]

Hi,

I recently bought an HP Pavilion 15-CS0511SA and the Realtek bluetooth controller fails to initialise at startup. To get Bluetooth to work, I have to delete the device in Device Manager, scan for new hardware and let it install. Then it works fine until next reboot.

I foolishly thought the HP Support Assistant would help. No. This software is useless! Each time I start it, I scan for updates and it shows me some. I try to install them. It says they are 'no longer applicable'. I scan again. A completely different set of updates appears. I try to install them. No longer applicable.

What is the point of this software? I'm better off just trying to install everything from the support site. It defeats the point of having the Support Assistant installed.

Either way, my bluetooth device still doesn't work out-of-the box.

This ain't a cheap laptop!

[iomare]

Hi,

Is the notebook completely updated? Do you have the latest version of Windows 10 (1809)? Press WinKey + R and type winver.

If not, you can update directly from Microsoft here:

https://www.microsoft.com/en-us/software-download/windows10

Click on "Update Now"

Also completely update once you have the latest version by going into settings and go to Security and Update and click on Verify for updates. (Might need to reboot a couple of times)

Now, open HP support assistant and check for updates.

See if this helps,

David

[quitedo]

Hi

Yes, it is completely up-to-date.

Also just to clarify, for some reason my profile here says "Student". I'm not a student - I'm a software developer with 25+ years of experience, much of it on Windows apps