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‎01-11-2023 08:42 AM

HP Recommended

Hi I'm new to the computer world and don't know hardly any about it .I have a HP laptop windows 8.1 it had a password so I factory reset it now I can't update to window 10 it is now an 8.1 and the amd graphic drive comes up to install but I don't know how and internet explorer won't work .I'm so lost I think I messed it up factory resetting it.

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1 REPLY 1

‎01-11-2023 09:06 AM

HP Recommended

Hi:

 

In order for anyone to try and help you we would need to know the full model number or product number of your notebook.

 

Use this guide to find that information.

 

How to Find Your HP Laptop Model Number (Video) | HP® Tech Takes

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