• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion DV9700
Microsoft Windows 7 (32-bit)

I had a HD crash (an of course it was not backed up) 

I have installed a new HD and also installed Windows 7 32bit Home edition.

 

I am looking for the drivers and HP apps the came with the PC.

 

I believe the model is [edit]. Although it may be  [edit] . It is hard to tell if after the "L" whether it is "Zero" or the letter "O".

 

Can you point to where I can download the drives and HP Software?

 

JD_Fan

5 REPLIES 5
HP Recommended

Hi:

 

The  dv9912nr only had drivers for Windows Vista.

 

HP retires support for all consumer class products more than 10 years old, which is why you can't find any info for it anywhere.

 

The good news is that most of the drivers still exist on the HP ftp server and the Vista drivers should work for W7.

 

Here are most of the drivers you need...

 

Chipset:

 

ftp://ftp.hp.com/pub/softpaq/sp37501-38000/sp37730.exe

 

Graphics:  You will have to manually install the driver as follows...

 

Run the driver.  You will most likely get an unsupported operating system error.   Close out of any error windows.

 

ftp://ftp.hp.com/pub/softpaq/sp42501-43000/sp42635.exe

 

Go to the device manager.  Click to expand the display adapters device manager category.  Click on the Standard VGA Adapter listed there...It may also be listed elsewhere in the device manager labeled as a Video Controller.  Click on whichever one you have.

 

Click on the driver tab.  Click on Update driver.  Select the Browse my computer for driver software option and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp42635. 

 

Make sure the Include Subfolders box is checked, and the driver should install.  Then restart the PC.

 

Audio:

 

ftp://ftp.hp.com/pub/softpaq/sp40001-40500/sp40170.exe

 

Touchpad:

 

ftp://ftp.hp.com/pub/softpaq/sp37001-37500/sp37065.exe

 

SD card reader: HP no longer has this file, but I saved it a long time ago, have zipped it up and attached it below.

 

Modem:

 

ftp://ftp.hp.com/pub/softpaq/sp37501-38000/sp37725.exe

 

Wifi:

 

https://ftp.hp.com/pub/softpaq/sp49501-50000/sp49541.exe

 

If there are any other drivers you need, please post the hardware ID's for them.

 

Use this guide to find that information...

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

HP Recommended

Thank you so much I will give them a shot.

 

I appreciate it.

 

JD_FAN

HP Recommended

You're very welcome.

HP Recommended

The sp42635.exe keeps saying it can not be downloaded. it gets right to the end of the file and then fails with a network error.

 

JD_FAN

HP Recommended

Hi:

 

I had no problem at all downloading sp42635, so the problem must be on your end.

 

See if this older version works...

 

ftp://ftp.hp.com/pub/softpaq/sp38501-39000/sp38834.exe

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.