cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
paul_faraianu
Level 1
9 0 0 0
Message 1 of 2
310
Flag Post

Drivers for Win 8

HP Recommended
HP Pavilion Gaming 15-dk10000 Laptop
Microsoft Windows 8.1 (64-bit)

Hi,

 

  So I purchased a Pavilion Gaming 15-dk10000 Laptop (8VD49AV), a couple of weeks ago.  It had Win 10 Home installed on it.

  I ended-up installing Win 8.1 PRO 64-bit, without taking in consideration that there might be hardware that doesn't have drivers for them.

  I didn't do a system restore back-up.

  How can go about obtaining drivers for the Laptop running 8.1 Pro 64-bit. Or am I better obtaining a DVD from HP that has the OS with which the laptop came.

  Thank you.

 

Paul

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
143,625 67,189 22,545 34,645
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

There are a few devices that don't have W8.1 drivers, as none were ever developed by the hardware manufacturers.

 

See if your notebook is supported by the HP cloud recovery tool which you can use to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

 

If your notebook is not supported, you can use the media creation tool to reinstall W10 for free.

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP Pavilion Gaming 15-dk10000 Laptop PC (8VD49AV) Software and Driver Downloads | HP® Customer Suppo...

 

Or you can order recovery media from HP at the link below...

 

Order software and driver media HP Pavilion Gaming 15-dk10000 Laptop PC (8VD49AV) | HP® Customer Sup...

 

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation