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‎06-11-2020 04:38 AM

HP Recommended
Product: HP ENVY Laptop 13-aq0001
Operating System: Microsoft Windows 10 (64-bit)

I noticed that drivers for HP ENVY 13-aq0000 laptop series are no longer available on the below link for any OS, however, I was able to access them a couple of days ago. Why would have they been removed?

https://support.hp.com/us-en/drivers/selfservice/hp-envy-13-aq0000-laptop-pc-series/26084814

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-11-2020 07:02 AM

HP Recommended

Hi:

 

When I click on this link, and the link you posted...they are all there for W10 64 bit, which is the only OS that HP supports the notebook for.

 

https://support.hp.com/us-en/drivers/selfservice/hp-envy-13-aq0000-laptop-pc-series/26084814

 

Are you accessing the support page on a W10 PC?

 

If not, you will get a 'We were unable to find drivers for your product' message.

 

Just above and slightly to the left of that message is a link to change the operating system.

 

Click on that link and a window will open.  On the left side, select Windows, on the right side, select W10.

View solution in original post

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2 REPLIES 2

‎06-11-2020 07:02 AM

HP Recommended

Hi:

 

When I click on this link, and the link you posted...they are all there for W10 64 bit, which is the only OS that HP supports the notebook for.

 

https://support.hp.com/us-en/drivers/selfservice/hp-envy-13-aq0000-laptop-pc-series/26084814

 

Are you accessing the support page on a W10 PC?

 

If not, you will get a 'We were unable to find drivers for your product' message.

 

Just above and slightly to the left of that message is a link to change the operating system.

 

Click on that link and a window will open.  On the left side, select Windows, on the right side, select W10.

Was this reply helpful? Yes No

‎07-15-2020 04:07 PM

HP Recommended

After deleting cookies from the browser, they appeared for me again, so it seems the page caches previously selected settings.

Was this reply helpful? Yes No
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