• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-19-2021 06:10 AM - edited ‎05-19-2021 06:12 AM

HP Recommended
Product: HP ENVY x360 15-cp0001ng
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I'm unable to open the hp website for "HP ENVY x360 15-cp0001ng" drivers.

I've registered my product.

Ted271_0-1621425799799.png

I clicked on "Software und Treiber" / "Software and drivers" and tried different ways and different browser (Firefox, Chrome, Edge) to open this site.

I get to the following url:

https://support.hp.com/de-de/drivers/selfservice/hp-envy-15-cp0000-x360-convertible-pc/20270303/mode...

 

But it stuck into an endless loading.

 

Ted271_1-1621425942031.png

 

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-19-2021 07:59 AM

HP Recommended

Hi:

 

This page should work for you...

 

Unfortunately, I cannot change the language to German. 

 

There is no option do do so, when I change the country flag at the bottom of the page like I normally can.

 

HP ENVY 15-cp0000 x360 Convertible PC Software and Driver Downloads | HP® Customer Support

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-19-2021 07:59 AM

HP Recommended

Hi:

 

This page should work for you...

 

Unfortunately, I cannot change the language to German. 

 

There is no option do do so, when I change the country flag at the bottom of the page like I normally can.

 

HP ENVY 15-cp0000 x360 Convertible PC Software and Driver Downloads | HP® Customer Support

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.