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- Drivers on website are wrong. Can you please fix this or rem...

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07-01-2023 06:07 PM - edited 07-08-2023 04:45 PM
READ WHOLE THING BEFORE RESPONDING PLEASE AND THANK YOU!!
I just got this new Victus laptop a couple weeks ago. And I've liked it a lot. But the HP software on it has been really annoying me. The myHP app has my audio control settings, and when I got the laptop it had 3 sliders and an equalizer curve. But after I restarted the laptop the three sliders for bass, treble, and "width" were gone. Which was weird because they would pop up for a split second and disappear every time I opened the audio control part of the myHP app.
So I decided to started updating everything on the laptop. I went into Microsoft store and updated all the apps including the myHP app that didn't fix the sliders popping in and out of the app, but it fixed all the advertisements on the home page. So I went onto the support section and clicked on the laptop and when into the product support center to update the rest of the drivers. Which brought me to this page, so I went to the drivers and detected my drivers which worked but said everything was out of date, and when I tried to download them it only downloaded one, the audio drivers. After I went to install it, there was never a finish button, it just ran and then closed.
So I restarted my computer, opened chrome and went to detect again. It said nothing had been installed, but this time it let me download all of them this time, So I went through and ran all of them. They all did the exact same thing, except the BIOS update. But when it went to actually update the bios I got the following:
I was confused because I didn't realize that a big brand name like HP would have they're driver page wrong. So I went into my bios and it is version "F .02" so it could be outdated, but the installer won't work and there is no other way to install the bios update.
After digging on the internet for hours I realized that there is another HP application on my computer called HP Support assistant. So I went into that, and apparently it has a driver scanning function. That's great, most modern computers/ motherboards come with one, but this one is not very obvious compared to most. But it's not an excuse to have an outdated/ incorrect website.
IN CONCLUSION (TLDR):
Good thing that there is a drivers scanning tool on the computer, but that wont come with the computer if you have to hard reset and reinstall windows from scratch. So it is important to make sure your website is updated, but regardless my laptop is still working great for now. But if that website remains the way it is, there will be a lot more people angry who bought this laptop. So either remove it or preferably just update it to be correct. Because most people aren't gonna have the time or energy to spend hours trying to figure out a driver issue, maybe make the website open up HP Support Assistant or link to an installation link. Otherwise people are going to assume it's broken and return it.