Dts audio control panel missing

[adarsh_yes]

I've having a laptop hp 15-ay103ne with Windows 10 64

Once i upgraded to new update of windows 10, dts audio control panel disappeared so the laptop volume was severely decreased.
I can't find any dts audio driver thereafter
Help me

[DavidPK]

Hi,

Try the following.

Download the Realtek HD Audio installer on the link below and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78234.exe

When done, hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

When complete, download and reinstall the Chipset driver on the following link.

http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78198.exe

When the Chipset reinstallation has completed, restart the notebook.

When windows has reloaded, open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again and let windows fully load for a few minutes before checking.

Regards,

DP-K

[adarsh_yes]

Unfortunately I can't feel any changes.. I can't even restore the dts audio control panel..

[DavidPK]

Hi,

Open windows Control Panel and in the top right, next to View by: select 'Large Icons'. 

Do you see a icon for the dts panel in this view?

DP-K

[adarsh_yes]

I can't see any related icon
Dts icon missing

Also when i connect a headphone, the sound plays on both the laptop speaker and headphone

[DavidPK · Accepted solution]

Hi,

The only other suggestion I have at the moment would be to try the earlier revision of Realtek software package on the link below.

http://ftp.hp.com/pub/softpaq/sp76501-77000/sp76550.exe

Regards,

DP-K