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EGPU running at 0% on HP Spectre x360 13

HP Recommended
HP Spectre x360
Microsoft Windows 10 (64-bit)

Earlier, I verified that my HP Spectre x360 - 13's Thunderbolt services are not running, and are not detecting any Thunderbolt peripherals when connecting to the Sonnet Breakaway Box 550W egpu. The device is listed compatible with this laptop but the GPU inside the enclosure will always run at 0%. I am not exactly sure what is causing the issue, as the GPU is detected in the task manager, though it never seems to run even when the integrated intel GPU is disabled. Does anybody have any experience with this type of problem and know what to do about it?

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HP Support Agent
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@palatablesauce I suggest you check if other devices are working fine on the USB ports of the device to ensure this isn't a port issue,


Try updating this BIOS version : click here to download and let me know if it works

If the issue persists, please download and run the HP Support Assistant from this Link: Click here


HPSA will automatically look for the latest available drivers, BIOS and Firmware for your Notebook


  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

P.S: Welcome to HP Community 😉


Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

I am an HP Employee

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