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ERROR: System 00A, Unable to locate CT Number to correct issue...

HP Recommended
HP Notebook
Microsoft Windows 10 (64-bit)

At startup my screen has been bringing up the following message...


I have followed instructions to locate the CT Number to no avail. 


Might anyone be able to help me correct this? I’m desperate, my computer is lagging so terribly. It seems like it takes five minutes to complete the most menial tasks. Please, help. 

HP Support Agent
HP Support Agent
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HP Recommended



Welcome to the HP support community.


Try the steps mentioned in this HP document to fix the issue:- Click here


I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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